We encourage our customers to inspect all orders carefully for damages or defects upon receiving them. All items are inspected and quality-checked by us prior to delivery. Even though extremely rare, the delivery process could sometimes be harsh on the items. If your order arrives in less-than-perfect condition, you have the right to reject the defected or damaged item at the time of delivery. Please reach out to us within 24 hours of receipt of your item(s) by simply letting us know about what happened and send a photo of the damaged item to our Concierge at concierge@bitsxbobs.com, so that we can help with the exchange, at no additional cost. Please note that we will not be able to accept or entertain any damage or defect claims after the 24 hours from the time of receipt of goods have lapsed. BitsxBobs reserves the right to reject any damage or defect claim deemed unfit, unreasonable, or raised after 24 hours from receipt of goods.

Cancellation requests must be received within 24 hours of the order being placed. If the order has not been processed for fulfillment, we are happy to honor the request and refund your payment in full. Orders typically process within 24 hours of being placed. If you would like to cancel an order that is already in process, we will treat it as a standard return, per our 7-Day Return Policy. Please read more about our Return Policy below.

We have a standard Return Policy, that makes it easy for you to return, exchange, or get a refund on your order within 7-days from receipt of delivery, provided your returns are unused, undamaged, in original condition with full packaging. Please contact our Concierge at concierge@bitsxbobs.com and we’ll take care of your request.

Please note that returns, exchange, or refund are subject to restocking fees, and delivery charges are not refundable.

Return shipping charges are the responsibility of the customer and are non-refundable.

We also offer a variety of unique custom order products, many of which are made-to-order. These products are not eligible for cancellation or return.

As we custom design and source Rugs in limited quantities, these are not eligible for cancellation, returns, exchange, or refund.

All items that are used and not in their original packaging will not qualify for return, exchange or refund. BitsxBobs reserves the right to reject any return, exchange, refund deemed unfit or unreasonable.

The restocking fee partially covers the cost of processing an order including transportation, coordination and management fees, rewrapping, inventory and administrative management.
All items accepted in good condition, but wished to be returned by you within 7-days of receipt of the order, will incur a restocking fee. This will be deducted on your refund, as per the rates below:

Goods for exchange – SGD $10 per item
Goods for refund – SGD $10 per item

This restocking fee is applicable, even if you have other outstanding orders to be delivered. Do note that all returned products must be unused and in perfect resaleable condition.

However, if you want to include the new item(s) in one order, we recommend cancelling the initial order and then placing a separate order which includes the new item.

Please note that cancellation requests need to be received within 24 hours of the order being placed. If the order has not been processed for fulfillment, we can honor the request and refund your payment in full.

If you would like to cancel an order that is already in process, we will treat it as a standard return, per our 7-Day Return Policy. This means that you can return the item for a refund, minus the delivery charges. Items would be subject to restocking fees.

Alternatively, please contact our Concierge at concierge@bitsxbobs.com, and we’ll try our best to help you.

We are not able to update this information outside of the 24-hour window. Please note that an additional delivery charge may be incurred.

Please contact our Concierge at concierge@bitsxbobs.com, and we’ll try our best to help you.

Usually within 1-2 days of processing your order, we will send you the scheduled delivery date and timings via email. If this timing does not suit you and / or if you would like to request for a specific slot, please contact us at our hotline (+65) 9650 5430 or email our Concierge at concierge@bitsxbobs.com with your order number and we will do our best to accommodate your request.

You can also check the status of your order by calling us directly at our hotline (+65) 9650 5430 or email our Concierge at concierge@bitsxbobs.com and we’ll help track your order or the delivery man for you.

In the uncommon event that your order is delayed, we will reach out to you via email to see if you are willing to wait for it. Don’t worry -- we’ll keep you in the loop and re-schedule at our cost!

If you’re signed into your account, we’ve found that logging out of your account and back in generally solves this issue. Once you sign back in, please click on the shopping cart icon to complete placing your order. If you’re still unable to place your order, please email our Concierge at concierge@bitsxbobs.com and we’ll help you out.

If you’re browsing as a guest and unable to place an order, please email our Concierge at concierge@bitsxbobs.com or call us on our hotline (+65) 9650 5430 and we can help you place an order.